Menu Option | Description | Toolbar Icon |
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Outages Summary... | Opens the Outages Summary window. |
Menu Option | Description | Toolbar Icon |
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Customer Search | Searches for customers based on the search criteria entered into the Searchable Information section. The system displays up to the first 100 customers located in the database that match the criteria. | |
Intersection Search | Searches for a street intersection based on one or two street names entered into the Intersection Search section. The order of the street names does not matter for matching purposes. | |
Call Search | Searches through previous calls based on the search criteria entered into the Searchable Information section. The system displays up to the first 100 calls located in the database that match the criteria. | |
Submit Call | Saves the call details entered into the request sections and clears the form. | |
Check Meter | Requests current status of the meter for the customer. This option is disabled if the customer is not AMR-enabled. | |
Call History... | Opens Call History, which lists current and historical calls from the customer. This option is disabled if a previous call does not exist. | |
Event History... | Opens Event History, which lists current and historical events involving the customer. Note that the customer need not have called to be part of an event. This option is disabled if a previous event does not exist. | |
Clear Form | Removes customer, event, and crew information from the fields on the window. Remember to save the call, if desired, before clearing the fields. |
Menu Option | Description | Toolbar Icon |
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Set Wild Card Searching | Allows you to set the wild card search option. Wild card searching allows you to enter partial names or numbers in the searchable fields and all matching results will be returned. For example, if you have the wild card searching set to Both, and you enter "anders" into the Name field, the system returns customers named "Anderson", "Andersen", and "Sanders". • Before - puts a wild card before the search string • After - puts a wild card following the search string • Both - puts a wild card both before and after the search string | -- |
Use Sound Search | Allows you to use the "sounds like" search feature, which displays search results that are phonetically similar to the search criteria. For example, if you enter "Jon Doh", the system would return customers such as "John Doe." If you select this search option, Wild Card searching and Exact Match searching options are disabled until this option is toggled off. | -- |
Use Exact Match Search | Displays search results that exactly match the search criteria. This is the most restrictive search option. Wild Card searching and Sound searching options are disabled until this option is toggled off. | -- |
Set Max Searching Results | Allows you to set the maximum number of search results returned. If you enter a maximum search result of "50", up to 50 entries display in the Customer Selection or Call Selection (search results) dialog box. This feature is helpful when using wild card searching. (For performance reasons, the system will not allow the maximum search results to be set above 100.) | -- |
Menu Option | Description |
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Theme Selection Radio Buttons • Dark Theme • Light Theme | Theme selection allows you to choose whether the Web Call Entry uses a Dark Theme or a Light Theme. • The Dark Theme is generally better for low-lit conditions. • The Light Theme is generally better for well-lit conditions. |
Capitalize Field Labels | If selected, field labels will be displayed in All Caps (for example, NAME). If not selected, field labels will be displayed in title case (for example, Name). |
Toggle Accessible Mode | Changes settings to enable use with screen readers. Note: There are prerequisites to enabling accessible mode. Please see Appendix A‑Accessibility Features for information on enabling Accessible mode. |
Show Messages at Mouse Location | Sets the system to display popup confirmation and warning dialog boxes at your mouse pointer position. |
Smaller Font | Decreases the font size in text and icons. Repeat to further decrease the font size. |
Bigger Font | Increases the font size in text and icons. Repeat to further increase the font size. |
Reset Font | The application will reset the text and icons to use their default font size. |
Darken Watermarks | Make the watermarks more opaque. |
Lighten Watermarks | Make the watermarks more transparent. |
Show Watermarks | Allows you to toggle watermarks on or off. |
Menu Option | Description |
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Alternate Row Coloring | When selected, displays data table rows in alternating colors. |
Capitalize Column Headings | Allows you to select whether column labels should be displayed in all capital letters (for example, STATUS) or in title case (for example, Status) |
Table Color Formatting Mode | Determines whether and how tables will display background coloring. Options • None: Tables will not contain color indicators for statuses. • Cells: Table cells will contain background colors based on the cell statuses. • Row: All cells in a table row will have the background color. |
Table Font Formatting Mode | Determines whether and how tables will display font formatting. Options • None: Conditional formatting related to font formatting are never shown. • Cells: Conditional formatting related to font formatting are applied only to the cells they were configured for. • Row: Conditional formatting related to font formatting are applied across the whole row. Where more than one formatting rule is applied, the highest priority rule is displayed. |
Menu Option | Description |
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Save Preferences | Saves your preferences to the database so your settings are available wherever you log in. Note: Theme selection is saved to your user settings on the workstation since they are more likely influenced by the light in a location. |
Restore Preferences | Opens a dialog box that allows you to select the preferences to restore. |
Manage Site-wide Settings | Options • Update Site-wide Preferences: Users who have Administration permissions (having access to the Configuration Assistant) may log in as a different user type, configure, and save the default preferences for all users of the log in type. • Restore Site-wide Preferences: Users who have Administration permissions (having access to the Configuration Assistant) may restore the default preferences for the logged in user type to the original configuration. |
Menu Option | Description |
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Web Call Entry Help | Launches the online help system and loads the Web Call Entry content. |
Calculate Network Latency... | Runs a network diagnostic utility and returns the results in the Network connectivity results window. |
Email Log Files... | Gathers the environment's log files and attaches them to a new email message using your default email client. The log files can then be sent to your support team or contact for further analysis. |
Set Debug... | Launches the Set Debug dialog box allowing you to set debug on or off within your current environment. This is used for debugging and analysis purposes. See “Setting Debug” for more information. |
About Web Call Entry | Opens a window with environment and software information. |