Using the Job Actions Tab
The Job Actions tab lets you view detailed information about the event.
The Restoration Log pane contains a table that displays information related to restoration. This table does not display when the event is a non-outage. This table contains the following columns:
Stage: contains the restoration stage number
# Out Before: Contains the number of customers out before this operation
Start Date: Contains the time the customers were originally outaged.
Operation Date: Contains the date and time of the operation.
Duration: Contains the outage duration for this set of customers
CMI: Contains the CMI for this set of customers (the Duration times the # Restored).
Device: Displays the device operated at each stage.
Phases: Contains the phases operated for this stage
# Restored: Contains the total number of customers that were restored at each stage.
# Added: Contains the total number of customers that were added at each stage.
# Out After: Contains total number of customers still without power after each stage.
Remarks: Contains any comments or remarks entered by the user or external system.
The Event #: column contains the event number associated with each partial restoration step.
The Operations Event Note pane contains a text field that allows you to enter notes about the event and a table listing existing notes. The table contains the following columns:
Event #: The event for which the note was submitted.
Date/Time: The date and time when the note was submitted.
User: The user who added the note.
Note: The note text.
Versions: Whether older versions of the note exists or not (Yes/No).
See Using the Operations Event Note Pane on page 3-6 for details on available actions.
Call Comments: The Call Comments table displays any comments contained in customer calls for the event.
The En Route/Onsite Crews Pane
The Next Crew Contact Required at table displays when the operator next anticipates receiving contact from associated crews. Use the Reset Selected Crew Contact Time button to reset the crew contact time to the date and time you enter in the Date field.
The En Route/Onsite Crews table contains the following columns:
Event #: Contains the event where the crew is working.
Crew ID: Contains the crew name.
Contact: Displays the contact name for the assignment.
Mobile #: The crew’s mobile phone number.
Assign Date: Contains the time at which the crew was first assigned to the event. This date can be edited.
Dispatch Date: Contains the time at which the event assignment was actually communicated to the crew. This column is empty if the crew has not been dispatched yet. This date can be edited.
En Route Date: Contains the time at which the crew was placed en route to the event. This column is empty if the crew has not started en-route yet. This date can be edited.
On Site Date: Contains the time at which the crew arrived on site. This date can be edited.
Contact Required By: Contains the date and time at which the next contact is expected.
Using the Operations Event Note Pane
The Operations Event Note pane allows you to create, edit, delete, and view previous versions of the note.
To create a note, enter text in the text field and click the add note button (). The note will be added to the Operations Event Note table.
To edit a note, select the note row, right-click, and select Edit... from the context menu. The current note will populate the note text field. Edit the text and click the check mark button () to save a new version. To exit edit mode without saving changes, click the X button ().
To view previous note versions, right-click the note row, and select Show Versions... to open the Operations Event Note History dialog box, which lists the date and time when the previous versions were created, the user who created it, and the note text. Click OK to close the dialog box.
To delete a note, select the note row, right-click, and select Delete from the context menu.
Notes:
Deleting a note removes the note and all versions from the Operations Event Note pane.
A configuration SRS rule (maintainJobCommentHistory) determines whether previous note values are stored when a note is modified or deleted. If the rule is disabled, the note history will not be saved.