Updating Outage Events with Flex Operations Event Details
You can record outage updates as information is provided from crews and callers. This ensures that an accurate record of the outage is preserved, and important information can be relayed between callers and crews.
Update the ERT from the Events List
You can update the ERT by selecting the event row and selecting Update ERT... from the context menu. Edit the ERT in the Set ERT field and click OK. Click Cancel to close the dialog box without saving changes.
Update Event Dates and Times
Update dates and times in the Event Details summary panel, which is at the top of the Event Details:
• Change the time in the Est Restore Date field, then click Save.
• Change the time in the Start Date field, then click Save.
• Change the time in the Est Time to Repair field, then click Save.
• After an outage is restored, you can edit the Restore Date, then click Save.
Record Event Notes
1. In the Event Details, click the Job Actions tab, if not already in focus.
2. Enter your note in the Add Event Note field, then click the Add button (
) to add the note to the event.
) to add the note to the event.Record Completion Actions
As the Crew provides information relating to the cause of the outage, and other pertinent information, you can record this in the event Details.
1. In the Event Details, click the Completion Actions tab.
2. From the drop‑down lists, select the relevant entries, then click Save.
Some fields may be configured to be mandatory before the outage event can be completed. If you attempt to complete an outage event with unpopulated mandatory fields, you will receive a message notifying you that you are missing required fields and then provide a list of those fields.
Record Equipment Failure Information
You can record detailed information about any failed equipment related to an event.
1. In the Event Details, click the Equipment Failure tab.
2. Update the information as required, then click Save.
Record and View Damage Assessments
You can view and record Damage Assessments. See Managing Damage Assessments on page 27-42 for details.