Oracle Utilities Operational Device Management Enhancements

This section provides descriptions of new and enhanced features in this release Oracle Utilities Operational Device Management.

This release includes:

• User Interface Enhancements

• Asset Management Enhancements

• Oracle Field Service Integration

User Interface Enhancements

This section describes the new and enhanced user interface features in this release, including:

• Menu and Menu Item Security

• Pagination, Sort Order, and Data Export

Menu and Menu Item Security

The asset-related application services and access modes used by BPA scripts to determine or grant permissions on objects now applies to menu items. Users without the appropriate permissions will no longer encounter errors or inaction after clicking a menu item.

This provides a better user experience by displaying only the menu items to which the user has access to the underlying BPA action.

Steps to Enable

No steps are required to enable this feature.

Pagination, Sort Order, and Data Export

The following portals support pagination, selectable sort order, and data export to Excel; providing a better search experience to quickly find work- and asset-related information:

• Asset

• Asset Location

• Crew Shift Schedule

• Work Activity

• Work Order

• Work Planning

• Work Request

Steps to Enable

No steps are required to enable this feature.

Asset Management Enhancements

This section describes the new and enhanced asset management features in this release, including:

• Framework Wrapper-Based Asset Location and Organization Tree Views

• "Question" Label Renamed

• Failure and Downtime Service Histories

Framework Wrapper-Based Asset Location and Organization Tree Views

The Asset Location, Asset, Organization, and Out of Service Location tree views now allow you to expand the tree view up to 15 levels, but the ability to broadcast Asset Locations to display all the installed assets is no longer available.

Steps to Enable

No steps are required to enable this feature.

"Question" Label Renamed

The Question label for maintenance and search portals, menu items, and the Question maintenance object has been changed to Service History Question to distinguish it from a similarly named field.

This renaming prevents potential confusion arising from the introduction of a new Question entity related to questions for Customer Service Representatives to ask customers.

Steps to Enable

No steps are required to enable this feature.

Failure and Downtime Service Histories

Oracle Utilities Operational Device Management and Oracle Field Service support the following:

• Creation of failure and downtime service histories

• Passing of valid failure and downtime information to an external system

• Creation of failure and downtime service histories from Oracle Field Service

Previously, only Oracle Utilities Work and Asset Management supported the creation of failure and downtime service histories.

Additionally, the Asset Type portal maintains the list of valid failure and downtime information sent to Oracle Utilities Service Order Management.

Steps to Enable

To enable this feature, complete these steps:

1. Define Failure Profiles, refer to the Defining Failure Profiles section of the Administrative User Guide for more information.

2. Use these sections of the Asset Type portal to add the information sent to Oracle Utilities Service Order Management:

• Valid Service History Types - Service history types and failure information

• Asset Management - Failure profiles

Oracle Field Service Integration

This section describes the new and enhanced Oracle Field Service Integration features in this release, including:

• Activity-level Service Histories Support for Oracle Field Service

• Work Activity Duration to Oracle Field Service

Activity-level Service Histories Support for Oracle Field Service

The activity details sent to Oracle Field Service or an external system are enhanced to reflect whether the asset information is required for a particular service history type. This is helpful because for some service histories, such as General and Questionnaire Types, asset information is an optional field. If asset information is optional, Oracle Field Service or the external system can create the service history against the activity only.

Steps to Enable

No steps are required to enable this feature.

Work Activity Duration to Oracle Field Service

Oracle Utilities Work and Asset Management enables you to define activity duration on activity type and work activity, and pass this information to Oracle Field Service.

Passing the activity duration to Oracle Field Service enables better planning and crew assignment.

Steps to Enable

No steps are required to enable this feature.