About Service History

Service history is information regarding some type of service or maintenance performed on an asset. Information typically associated with service history include record inspection feedback, pass/fail details, downtime, parts failure information, maintenance or service logs, or other information regarding service on the asset.

Service history can create follow-up actions, such as work orders or work activities, when work for an originating issue needs to be monitored. An example of follow-up activities to an originating gas leak call might be to monitor, repair, and to verify repairs were made.

Service history can also create follow-up actions to stop or cancel follow-up activities once the problem has been fixed or the severity level has changed.