Web - Authentications

The Web - Authentications subject area contains data elements about customers logging in to their web accounts or viewing an embedded widget. Contact your Delivery Team if you have questions about how logins are defined and tracked.

Data Element	Description
Unique Customer Count	A count of unique customers who authenticated. Type: Measure
Web Authentications Count	The total number of web authentications or logins across all customers. For example, if one user logs in three times and a separate user logs in five times, this would count as a total of eight authentications. The definition of an authentication varies slightly depending on how the web product is implemented. Standalone Web Implementation: An authentication is defined as a customer logging in to the web portal site. Embedded Widget Implementation: An authentication is defined as any session during which a customer views at least one Opower widget in a web session. If a customer logs in to their utility's website but does not navigate to any pages where Opower data is served through an embedded widget, a login would not be counted. Note: If you have both an embedded and a standalone web portal implementation, then the web authentications count is a sum of both types of implementations. The count does not distinguish between authentications for each type. Type: Measure