Unsubscribe Data Transfer

To reduce the risk of non-compliance with legal regulations regarding customer consent for communications (such as the CAN-SPAM Act and TCPA), as well as to provide a consistent user experience, Oracle Utilities offers a process for regular, automatic synchronization of address-level unsubscribes of digital products between utility systems and the Oracle Utilities Opower system. This syncing process can be used for unsubscribes that apply to the email, IVR (phone), and/or SMS (text messaging) channels.

To ensure that the systems are synchronized, Oracle Utilities offers both data extracts (from Oracle Utilities to the utility system) and data imports (from the utility to the Oracle Utilities system). However, either may be implemented without the other.

Note: Terms used by Oracle Utilities to describe data fields might differ in meaning from your internal system’s terminology. Data fields are defined in this documentation to facilitate communication by ensuring use of common definitions. In order to avoid delays in launching your program, it is important that you read this content carefully and quickly contact your Oracle Utilities Delivery Team if you have any questions.

Note: As part of the setup and data transfer process, you must agree to certain data obligations to ensure the quality and integrity of the data. See Utility Data Obligations for more information.

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