Call Center Data Version History
The following table lists updates to the call center data specification by version number and date. The latest version number should be used in the file name that you send to Oracle Utilities. See File Name Conventions for more information.
| Update | Specification Version Number | Date |
|---|---|---|
| Update File Name Conventions to be clearer about file name length limit and what file name components are required. | v1-11-0 | 04/11/2022 |
| Update table in Call Center Data File Specifications to use two-column format. Clarify that zip files should only contain one file each. | v1-10-0 | 11/23/2021 |
| Move information about the file retention policy to a more prominent place. | v1-9-0 | 11/23/2021 |
| Clarify file extension requirements and expectations. | v1-8-0 | 11/12/2019 |
| Edit sections and headings to simplify content. No substantive changes to technical specifications. | v1-7-0 | 12/21/2018 |
| Updated file retention section to reflect regional differences. | v1-6-0 | 05/08/2018 |
| Added statement about valid end-of-line separators. | v1-5-0 | 03/19/2018 |
| Updated description of file transfer process. Added information about correcting file upload errors and Oracle file retention policy. | v1-4-0 | 03/02/2018 |
| Added a statement about the utility's data obligations. | v1-3-0 | 03/31/2017 |
| Added document number and updated branding. | v1-2-0 | 02/09/2017 |
| Added legal notices. Updated document branding. | v1-1-0 | 01/11/2017 |
| Added baseline specification version number to the document. Updated naming conventions to include instructions on how to specify a population token and specification version number in the data file. | v1-0-0 | 10/27/2016 |
| Made the csr_id field required. Clarified that either the end_time or duration field is required, though one can be empty if the other is filled in. Minor updates to document formatting and organization. | Not applicable. | 06/16/2016 |
| Updated document formatting and organization. Added new rows for phone_number, wait_time, talk_time_wrap_time, and hold_time. Made customer_id and premise_id optional. | Not applicable. | 05/10/2016 |