Enrollment

The following describes the customer enrollment programs for each High Bill Alert AMI channel.

Email Alerts: To deliver email alerts to customers, utilities can choose from one of two programs offered by Oracle Utilities Opower: an opt-in or an opt-out program. In an opt-in program, customers are given the option to sign up voluntarily, rather than being automatically enrolled. CSRs can also help customers enroll in the program. In an opt-out program, customers are automatically enrolled as long as they meet the eligibility criteria.

Text (SMS) Alerts: Customers must opt in to begin receiving text alerts. They can do this by changing their alert settings in the Oracle Utilities web portal. CSRs can also help customers enroll in the program. As soon as the customer enrolls, a one-time SMS message is sent to the customer’s phone informing them that they have enrolled in a recurring SMS program.

Voice (IVR) Alerts: To deliver voice alerts via Interactive Voice Response (IVR), utilities can choose from one of two programs offered by Oracle Utilities Opower: an opt-in or an opt-out program. In an opt-in program, customers are given the option to sign up voluntarily, rather than being automatically enrolled. CSRs can also help customers enroll in the program. In an opt-out program, customers are automatically enrolled as long as they meet the eligibility criteria.

Mobile Push Alerts: To opt in to mobile push alerts, customers must install the utility's mobile application, and use the settings on their mobile device to specify their alert preferences. To opt out of mobile push alerts, utility customers use the settings on their mobile device to delete or silence alerts.