Mobile Push Alerts
High Bill Alert AMI mobile push alerts enable utility customers who have the utility's mobile application to receive in-application alerts regarding a potentially high bill. The alert notifies customers of what their projected upcoming bill is based on their usage so far in the billing period. The alerts are intended to provide customers with enough time to respond to the alert so that they have the opportunity to lower their bill.
Data Requirements and Limitations
In order for utility customers to receive mobile push alerts, the following must be true:
- The utility must have a mobile application.
- The utility must use a vendor to handle push notifications.
- The customer must have installed and signed into the utility's mobile application on a mobile device.
User Experience
This table provides examples of the different cost experiences customers might encounter with mobile push alerts:
| Fuel Type | Personal Threshold Set | Personal Threshold Not Set | Personal Threshold Not Available |
|---|---|---|---|
| Electric Only | Utility Company: Based on your electric use, your bill could be $67.00. That’s more than your threshold of $57.00. | Utility Company: Your electricity use is 32% higher than usual. We project your next bill to be $45.00. | Utility Company: Your electricity use is 58% higher than usual. We project your next bill to be $37.00. |
| Gas Only | Utility Company: Based on your natural gas use, your bill could be $13.00. That’s more than your threshold of $10.00. | Utility Company: Your natural gas use is 32% higher than usual. We project your next bill to be $45.00. | Utility Company: Your natural gas use is 58% higher than usual. We project your next bill to be $37.00. |
| Combined Gas and Electric | Utility Company: Based on your energy use, your bill could be $105.00. That’s more than your threshold of $100.00. | Utility Company: Your energy use is 44% higher than usual. We project your next bill to be $126.00. | Utility Company: Your energy use is 43% higher than usual. We project your next bill to be $150.00. |
User Experience Variations
This table provides examples of the different experiences customers might encounter with mobile push alerts:
| Fuel Type | Usage Experience | Budget Billing Experience |
|---|---|---|
| Electric Only | Utility Company: Your electricity use is 25% higher than usual for you this time of year. For energy saving tips, visit our website at www.utilco.com. | Utility Company: Your electricity use is 25% higher than usual. This could affect future bill amounts. |
| Gas Only | Utility Company: Your natural gas use is 25% higher than usual for you this time of year. For energy saving tips, visit our website at www.utilco.com. | Utility Company: Your natural gas use is 25% higher than usual. This could affect future bill amounts. |
| Combined Gas and Electric | Utility Company: Your energy use is 25% higher than usual for you this time of year. For energy saving tips, visit our website at www.utilco.com. | Utility Company: Your energy use is 25% higher than usual. This could affect future bill amounts |