Easy Open Module

The Easy Open module enables customers to easily access the Home Energy Analysis feature from their email communication without needing to sign in to their utility account. Removing this sign-in barrier increases engagement and customer satisfaction, and improves product functionality and the overall customer experience.

Requirements

Same as listed in the Requirements and Limitations. Additionally, utilities must purchase the Digital Self Service - Energy Management Cloud Service, which includes the Home Energy Analysis feature.

Limitations

There are no module-specific limitations for this module. For additional information see the Requirements and Limitations associated with the High Bill Alert (AMI) email.

User Experience

This section describes the common user experience with the module.

Heading: The module header tells the customer that they can get tips that are personalized for their home.

Home Energy Analysis Statement: The statement below the header explains how completing the Home Energy Analysis can help the user find out where they are using the most energy, get personalized tips, and save money.

Start The Survey Button: This button directs users to the Home Energy Analysis survey.