User Feedback Module

The User Feedback module can be included at the end of the High Bill Alert AMI email to solicit feedback on how useful this email is to customers. Customers can indicate their response on a scale from 1 to 5. After submitting their feedback, customers are directed to a confirmation page and thanked for their input.

Requirements

There are no module-specific requirements. See Requirements and Limitations for the High Bill Alerts (AMI) feature for more information.

Limitations

There are no module-specific limitations for this module. For additional information see the Requirements and Limitations associated with the High Bill Alert (AMI) email.

User Experience

This section describes the common user experience for the User Feedback module.

Prompt: A question at the top of the module asks customers if the promotion is helpful.

Response Option Buttons: The customer can respond 'Yes' or 'No' to the module questions.

Confirmation: After submitting feedback, customers are directed to a confirmation page where they are thanked for their input. The page also informs customers that their feedback is used to make improvements to the product.