Easy Open Module

The Easy Open module enables customers to easily access the Home Energy Analysis feature from their email communication without needing to sign in to their utility account. Removing this sign-in barrier increases engagement and customer satisfaction, and improves product functionality and the overall customer experience.

Requirements and Limitations

Requirements are as follows:

Related Cloud Services: In order to utilize this module, utilities must also have the Digital Self Service - Energy Management Cloud Service. The Home Energy Analysis is part of this cloud service.

User Experience

The module has these components

Home Energy Analysis Statement: The statement below the header explains how completing the Home Energy Analysis can help the user find out where they are using the most energy, get personalized tips, and save money.

Start The Survey Button: This button directs users to the Home Energy Analysis.

This image shows an example of the Easy Open module: