Requirements and Limitations

Utility Requirements and Limitations

The following requirements and limitations apply to all utilities and customers in the Weekly Energy Updates v3 program.

Scale Limitation: The number of communications sent may be affected by attrition, opt-outs, customer eligibility, and data availability.
Supported Languages: Not all languages and locales are supported at this time. Contact your Oracle Utilities Sales Representative to confirm that alerts are available in your market.
Web Access Required: A utility must have Oracle Utilities Web Portal access for all of their customers regardless of whether or not certain customers will receive Weekly Energy Updates, or all of their customers that receive Weekly Energy Updates must also be report recipients. Without these prerequisites, customer service representatives cannot access the Customer Service Interface to view non-paper Weekly Energy Update recipients.
Single Sign-On: The utility must use single sign-on (SSO) to be able to edit customer email addresses for non-recipients of the program, or they must edit these via Oracle Utilities Opower APIs.
Data Frequency: The utility must be able to send the customer’s data at a daily frequency to Oracle Utilities.
Data Transfer Standards: Data must be sent to Oracle Utilities according to the Oracle Utilities Opower Interval Data Transfer Standards.
Billing Frequency: Customers must be billed on a monthly or bi-monthly basis.
Data Transfer Window: The utility must be able to deliver customer data to Oracle Utilities within 72 hours (48 hours from the last data read of the day).
Customer Contact Information: The utility must be able to provide contact information for the customer if auto-enrollment is being used.
Appliance Disaggregation: There are additional AMI data requirements to show advanced insights such as appliance-level disaggregation and insights about a customer's always-on usage. Contact your Delivery Team for more information.

Customer Requirements and Limitations

These are the customer requirements and limitations:

Residential Customers Only: The customer must be residential.
Supported Fuel Types: Electric-only, gas-only, and dual-fuel customers are supported.
Service Points Limitation: The customer must only have one service point for each meter type. For example, dual-fuel customers must have exactly one electricity and one gas service point, while single-fuel customers must only have one service point.
Customer Contact Information: The customer must be able to provide their contact information if self-enrollment (as opposed to auto-enrollment) is used.
AMI Data: The customer must have AMI data for the last two weeks. Hourly or more granular data is required. Weekly Energy Updates will not be sent without this level of data granularity. By default, at least 50% coverage is required for the last two weeks, the highest day in the customer’s last week, and the last day of the week.
Email Address: The customer must have a valid email address.

Customer Service Limitations

Customer Service Representatives may not be able to determine why a customer did not receive a Weekly Energy Update. In such cases, an issue should be logged in My Oracle Support.