1 Getting Started

This guide is used during the Oracle Utilities Opower launch process to provide product design information, collect utility configuration preferences for the products being launched, and track the finalization of these preferences. The preferences are then used to set up your Oracle Utilities Opower products and platform. This guide focuses on configuration preferences for the Oracle Utilities Opower Weekly Energy Update communications as part of your Proactive Alerts program.

Note:

This HTML documentation is for reference only. Your Delivery Team will give you an editable PDF or DOCX version of the document to capture your inputs. Once submitted to Oracle Utilities, all utility inputs recorded in the configuration guides are final and cannot be modified. Ensure that all configuration inputs are accurate before submitting them.

Product Overview

Weekly Energy Updates are email reports sent to customers every week to inform them of their energy usage patterns, trends, and projected energy costs. With these emails, customers can better understand how their actions correspond to their utility bills, get a preview of their bills, and get helpful insights on how to adjust their energy usage. Weekly Energy Updates v3 provide a new, modernized experience with bold colors, a varied layout, and data-driven insights targeted to specific customer attributes.

Customers can receive different types of Weekly Energy Update emails, including:

• Weekly Energy Updates
• Post Bill Report Emails
• Cost Tracker Report Emails

Additional information on each report type is available in Report Types.

For more information about the features and requirements of the product, see the Oracle Utilities Opower Proactive Alerts Product Overview.

Disclaimer

Your utility might not have all of the products or features described in this document. Contact your Delivery Team if you have any questions.