2 Report Types

Weekly Energy Updates v3 are email communications that help customers understand their weekly energy use trends and provide personalized tips on how to be more energy efficient. Many areas of the product vary depending on whether or not the customer’s rates have been modeled by Oracle Utilities. Depending on when Oracle Utilities receives the customer’s data, it is also possible that a customer with their rates modeled will temporarily have the experience of a customer without modeled rates.

Customers can receive different types of Weekly Energy Update v3 emails, including:

  • Weekly Energy Updates
  • Post Bill Report Emails
  • Cost Tracker Emails
  • Cost Tracker Post Bill Report Emails

Additionally, you can include Load Shifting Electric Vehicle (EV) insights in your Weekly Energy Update v3 emails. Load shifting EV insights are provided within Load Shifting EV modules that are purpose-built to be included in the Weekly Energy Update emails. These insights are designed to educate customers about their charging habits and encourage them to shift their charging to hours the utility prefers, such as when there is low demand on the grid or high availability of renewable energy. For information about these insights, see EV Load Shifting Insights in Weekly Energy Update Emails.

Weekly Energy Updates

Weekly Energy Updates are the original, and most common email reports sent to customers every week. These emails inform customers of their energy usage patterns, trends, and projected energy usage or costs. With these emails, customers can better understand how their actions correspond to their utility bills, get a preview of their use or bill, and get helpful insights on how to adjust their energy use.

Weekly Energy Update emails are made up of individual modules. The following list includes the recommended modules, in the recommended order:

You can also include EV Load shifting insights in your Weekly Energy Updates. For information about these insights, see EV Load Shifting Insights in Weekly Energy Update Emails.

The following Weekly Energy Update report types are supported:

  • Single Fuel Electric: Weekly Energy Updates for customers who only have electricity. The energy units are displayed as kilowatt-hours (kWh).
  • Single Fuel Natural Gas: Weekly Energy Updates for customers who only have natural gas. The energy units are displayed as therms, CCF, or m3.
  • Dual Fuel - Electric and Natural Gas: Weekly Energy Updates for customers who have both electricity and natural gas. Electric use is displayed as kWh and gas use is displayed as therms, CCF, or m3.

The image below shows an example of an electricity Weekly Energy Update.


This image shows an example of the emails.

Post Bill Report Emails

After a bill period is completed, customers can receive the Post Bill Report email, which provides deeper understanding of how much energy each of their major gas or electric end uses consumed during the month. Disaggregated cost or usage is based on the AMI data that is collected during the billing period. Providing this information helps customers understand where they are using the most energy, and provides them with suggestions about how they can reduce use and save money.

The Post Bill Report email uses the information that the utility knows about the customer to determine their energy usage. While Opower's Appliance Detection and Disaggregation models are not required, they can enhance the data that is provided in the Post Bill Report email. Your Delivery Team can provide you with additional details regarding appliance disaggregation.

Customers receive one Post Bill Report email each month. This email replaces the standard Weekly Energy Update email on the week after the customer's bill period ends.

The Post Bill Report email is made up of individual modules, and it is recommended that they are included in the email in the following order:

You can also include EV Load shifting insights in your Post Bill Report emails. For information about these insights, see EV Load Shifting Insights in Weekly Energy Update Emails.


This image shows an example of the email.

Cost Tracker Emails

Cost Tracker emails are designed to help residential customers save more energy by showing them how their energy costs are tracking across the month.

Cost Tracker emails are made up of individual modules. The following list includes the recommended modules, in the recommended order:

The image below shows an example of an electricity Cost Tracker Report email.


This image shows an example of the email.

Cost Tracker Post Bill Report Emails

After a bill period is completed, customers who are receiving the Cost Tracker Emails can receive the Cost Tracker Post Bill Report email, which provides deeper understanding of how much energy each of their major gas or electric end uses consumed during the month. Disaggregated cost or usage is based on the AMI data that is collected during the billing period. Providing this information helps customers understand where they are using the most energy, and provides them with suggestions about how they can reduce use and save money.

The Cost Tracker Post Bill Report email uses the information that the utility knows about the customer to determine their energy usage. While Opower's Appliance Detection and Disaggregation models are not required, they can enhance the data that is provided in the Cost Tracker Post Bill Report email. Your Delivery Team can provide you with additional details regarding appliance disaggregation.

Customers receive one Post Bill Report email each month. This email replaces the standard Weekly Energy Update email on the week after the customer's bill period ends.

The Post Bill Report email for customers who receive Cost Tracker Report emails is made up of individual modules, and it is recommended that they are included in the email in the following order:

This image shows an example of the email:


This image shows an example of the email.