Users and CIS Division
When the installation option Control By CIS Division flag is set, it is necessary to associate the system users with CIS Division. This feature is applicable if your organization expects users to work on designated CIS Divisions only (as opposed to allowing users to serve customers across all CIS Divisions). Users can be associated with CIS Division(s) even if the above flag is not set. Some system functions take advantage of this such as defaulting CIS Division on control central searches. User - CIS Division is maintained in the user portal.
To navigate there, select and navigate to the Miscellaneous page.
How Does the System Use User CIS Division
Refer to Installation Options – Main for information on how this is used in conjunction with the Control By CIS Division and Premise/SP Search flags
The user’s CIS Divisions are used in some circumstances to restrict case type and customer contact type by CIS Division.
The user’s Primary CIS Division is used to default the CIS Division on the Control Central search that is provided with the system.