Account - Financial Balances
The financial balances page is an information-only page that subdivides an account's debt by debt class. The balances shown on this page are the total amounts of debt belonging to every debt class linked to the account's service agreements.
The source of debt class. An account's debt comes from its service agreement(s). Every service agreement has an SA type. Every SA type references a debt class.
Open and navigate to the Financial Balances page.
Description of Page
The account's Current Balance displays at the top of the page.
The Debt Class Balances scroll contains one entry for every debt class linked to the accounts non-closed / non-cancelled service agreements. The following information is displayed for each debt class.
- Debt Class is the debt class associated with the account's service agreement(s). To see summary information about the service agreements that contribute to the debt class totals click the adjacent Go To button.
- Current Balance is the amount of debt the customer currently owes.
- Payoff Balance is the amount the customer would owe if they wanted to pay off their debt. Payoff balance is only displayed if it differs from current balance.
If you do not understand the difference between payoff balance and current balance, refer to Current Amount versus Payoff Amount.
- The Debt Class Arrears shows the age of all amounts that make up the current balance.
- The Days Old and Amount information shows the age of the debt class's debt.
Information about debt balances by age is not applicable to open-item accounts.