Maintaining Campaigns

When you add an order, you must reference its campaign. An order's campaign controls:

• The type of information defaulted onto an order. For example, you can setup a campaign to default a given account management group on all orders linked to this campaign. This account management group will then default onto accounts created when the campaign's orders are completed.
• The eligibility-oriented questions that are posed to the customer when an order is taken. For example, the questions indicated above - Who is your current energy service provider? / Would you like to pay automatically? / What is your date of birth? - are all defined on the order's campaign.
• The superset of packages that can be offered to a customer whose order references this campaign. An order's campaign defines the types of packages that may be selected.
• In addition to the above, campaigns also control high-level eligibility rules and business process flows.

The topics in this section describe the campaign transaction.