Maintaining Communications

The Communication portal is used to maintain communication in and communication out records.

Refer to About Communication Out and About Communication In for additional functional information.

You can access the portal from the Main > Communication > Communication. You are brought to a query portal with options for searching. Once your record has been selected you are brought to the maintenance portal to view and maintain the selected record.

This portal includes the following zones:

• Communication: defines the basic attributes of the Communication

• Communication Hierarchy: a tree that displays the communication and related activities (including field activities and smart meter commands), inbound and outbound communications, and completion events.