Setting Up Collection Process Templates
Collection process templates define the collection events that will be executed when a collection criteria rule is violated. Open to define your collection process templates.
Description of Page
Enter a unique Collection Process Template and Description for the collection process template.
Select a Cancel Criteria Algorithm if your organization allows individual service agreements to be "removed" from a collection process regardless of the debt associated with all service agreements in the debt class. In other words, if your cancel criteria are based on the debt associated with ALL service agreements in a debt class DO NOT SPECIFY THIS ALGORITHM. If this algorithm is specified, it is executed by the collection process monitor when it detects that a credit has been applied to a service agreement linked to an active collection process. This algorithm will indicate if the specific service agreement that has been credited no longer has debt that warrants a collection process. Refer to How Are Collection Processes Cancelled for more information. If you haven't done so already, you must set up this algorithm in the system. To do this, create a new algorithm (refer to Setting Up Algorithms ). On this algorithm, reference an Algorithm Type that "removes" a service agreement from a collection processes if the service agreement's debt so warrants.
The Response grid contains an entry for every collection event that will be created when a collection process that references this template is created. The following information must be defined for each event:
Event Sequence controls the order in which the collection event types appear under the collection process template. The sequence number is system-assigned and cannot be changed. If you have to insert a collection event type between two existing templates, you'll have to remove the latter events, insert the new event, and then re-specify the removed events.
Collection Event Type Specify the type of collection event to be generated.
Days After Process Creation Specify the number of days after the creation of the collection process that the related collection event will be triggered. Refer to Calendar vs Work Days for a description of how this system uses this information to set the trigger date on the respective collection events.
For more information about collection event types, see Setting Up Collection Event Types. For more information about trigger dates, see Collection Event Trigger Date.