Completed High Bill Complaint

The following is an example of the configuration of the Completed status for high bill complaint cases.

Note the following about this status:

• Completed is a final state (meaning that no further action is necessary).
• It has a button label of Complete. This is the label on the button that a user presses to move a case into this state. This button will only appear on cases that are in the Cancel / Rebill state as this is the only state that can transition into the Completed state.
• We have not referenced a BPA script because this is a final state (and no additional user action is necessary).
• We have associated the Complete action with this status. This means that only users with rights to this action for the application service defined on the case type can move a case into this state.
• Notice that there are no Valid Next Statuses (because this is a final state). If you wanted to allow a Completed case to be reopened, you would need to define the state into which a Completed case could be transitioned.
• Notice that the Net Difference must be specified on the case before it can be moved into this state. This would be the difference to the customer's balance after the cancel rebill took place.