Customer Relationship Management Integration Configuration

The integration with a customer relationship management application such as Oracle Social Relationship Management (SRM) requires the setup of master configuration data that controls the processing of your customer relationship requests.

To set up customer relationship integration master configuration, navigate using Admin > General > Master Configuration. You are brought to an all-in-one portal with options to add/edit the Customer Relationship Integration master configuration record. Refer to the embedded help for more details on how each section in this record is configured.