How To Change The Age Of Debt

If a service agreement's debt is older (or younger) than what it should be (for whatever reason), you should do the following.

Use the Transfer Adjustment process to re-age the debt. The transfer from and transfer to service agreements will be the same. The adjustment amount should be a negative number. Refer to How To Create A Transfer Adjustment for more information.
After creating the transfer adjustment, drill into the transfer to adjustment and populate the arrears date with the day on which the debt should start aging (e.g., if the debt should be 7 days old, the arrears date should be the current date minus 7 days).

Warning:

Be careful if you transfer debt from a service agreement that's on a budget. Before doing the transfer, you should make the customer's current balance equal their payoff balance.