Severance Process - Field Activity/Customer Contact
The Field Activity/Customer Contact page contains information about the objects created when the system completes the event. Open this page using and navigate to the FA/CC page.
What happens when a severance event is completed (i.e., executed) is dictated by the severance event's template. Refer to Types Of Severance Events for more information.
Description of Page
The top portion of every page in this page contains the following information:
Severance Process is a concatenation of summary information about this severance process. It is composed of the name of the main customer on the account, the SA business unit and SA type, set ID and severance process template name, the process status, the reason code for the process status and the creation date of the process.
ID is the unique system-generated identifier for this severance process.
The Severance Events scroll contains the severance events that comprise the severance process. The grids show the objects created when the system completes each event.
The Field Activity/SP grid contains information about the field activities that were created when the event was activated. This information will only be populated with the event's event type causes a field activity to be generated.
The Customer Contact area contains information about the customer contacts that were created when the event was activated. This information will only be populated with the event's event type causes a customer contact to be created (note, letters are generated via the creation of a customer contact).