Automatically Cancelling Old Orders

The system is delivered with a batch process, Cancel Pending/Held Orders (C1-CNPHO), that can be used to cancel held and/or pending orders that have been open for more than a specified number of days. Refer to the batch control description for more detail.

The delivered process is built using the Plug-in Driven Background Processes framework. Your implementation can introduce alternate logic, by duplicating this batch control and replacing the select and/or process records algorithms. For example, you can introduce a process record algorithm to create a To Do Entry instead of cancelling the order. Adjust the batch parameters to align with any custom logic you introduce.