Configuring Service Order Field Activity Reschedule Reasons

The Reschedule Reason (D1-RescheduleReasonLookup) extendable lookup can be used to define reasons for rescheduling field activities. Reschedule reasons are captured on field activities, as well as their parent service order activity and an update orchestration activity.

Use the following steps to define service order field activity reschedule reasons:

  1. Select Admin, General, Extendable Lookup to access the Extendable Lookup Query portal.

  2. Enter “D1-RescheduleReasonLookup” in the Business Object field (or enter “Reschedule Reason” in the Description field) and click Search.

  3. Click the “Reschedule Reason” link in the Description column of the search results.

  4. Click Add, and enter the following details for the reschedule reason ( fields not listed below are optional):

    • Reschedule Reason: A code used to designate the reschedule reason.

    • Status: The status of the reschedule reason.

    • Description: A description of the reschedule reason. This is what will appear in Reschedule Reason drop-down list on the service order field activity.

  5. Click Save.