Designing Your Collection Class Control Overrides

Warning:

Your collection needs may not require any overrides for your collection class control matrix and therefore this section may not be relevant.

The following matrix will help you design your collection class overrides. When the matrix is complete, you're ready to set up the collection class control tables.

Notice that the matrix has two dimensions: one is dependent on collection condition algorithms; the other is dependent on the collection class controls designed in the previous section. Collection condition algorithms are confusing. Think of them as optional conditions that, if met, will subject the collection class control's debt to different collection criteria.

Each cell in the matrix contains the collection criteria that will be applied to the account's debt when the collection condition is met (i.e., the same type of criteria - dollars and days and collection process - are defined in each cell).

We label the first collection condition as the Default. The collection criteria associated with this column will be used to analyze an account's debt when none of the other conditions applies. We'll start by indicating the Default collection criteria (this was defined in the previous section).


SA's Debt Class	Account's Collection Class: Default	Account's Collection Class: Credit Rating < Threshold
Residential Charitable Contribution	See default collection criteria defined in previous section.
Residential Regulated	See default collection criteria defined in previous section.
Residential Unregulated	See default collection criteria defined in previous section.
Commercial-Industrial Unregulated	See default collection criteria defined in previous section.
Residential Deposit	See default collection criteria defined in previous section.
Commercial-Industrial Deposit	See default collection criteria defined in previous section.

If a different collection process OR criteria should be used when other conditions are met, you should indicate such by defining the collection criteria in the cell. For example, if we assume that all unregulated residential debt has a different collection process when the account's credit score is less than the threshold credit rating on the installation record or the account’s CIS Division, our matrix will look as follows:


SA's Debt Class	Account's Collection Class: Default	Account's Collection Class: Credit Rating < Threshold
Residential Charitable Contribution	See default collection criteria defined in previous section.
Residential Regulated	See default collection criteria defined in previous section.
Residential Unregulated	See default collection criteria defined in previous section.	Override: If Credit Rating is lower than the credit rating threshold: If > $5 is older than 15 days, start Risky Unregulated collection process.
Commercial-Industrial Unregulated	See default collection criteria defined in previous section.
Residential Deposit	See default collection criteria defined in previous section.
Commercial-Industrial Deposit	See default collection criteria defined in previous section.

Once the matrix is complete, you're ready to design your collection process and collection event types.

Note:

The collection conditions are limited by your imagination (and business requirements). We have provided the collection conditions you see above as an example; we don't expect you'll be able to use the exact conditions we supply. Your conditions will be based on any number of factors. For example, if you have different collection criteria that apply during winter months, you should add a new collection condition (called Winter Season ). Or if you have different criteria based on years of service, you could have another condition.

New collection conditions may require programming. See How To Add A New Algorithm for more information.