Setting Up Collection Event Types

Collection event types control what is done by a given collection event. Open Admin > Credit & Collection > Collection Event Type > Add to define your collection event types.

Description of Page

Enter a unique Collection Event Type and Description for the collection event type.

Enter the Collection Event Type. Permissible values are: Affect Credit, Rating/Cash-Only, Cancel Budget, Generic Algorithm, Send Letter, Create To Do Entry, Start Severance Process. The following discussion describes the parameters that must be defined for each type of collection event.

The Affect Credit Rating/Cash-Only collection event type causes a credit rating demerit record to be linked to the account. This record is constructed using the following Parameters:

• Use Credit Rating Points to define this event's affect on the account's credit rating. This should be a negative number. An account's credit rating is equal to the beginning credit rating amount defined on the installation record or the account’s CIS Division plus the sum of credit rating demerits that are currently in effect. When an account's credit rating is less than the credit rating threshold defined on the installation record or the account’s CIS Division, the account's credit rating is displayed as an alert on Control Central.
• Use Cash-Only Points to define this event's affect on the account's cash-only score. This should be a positive number. When an account's cash-only score exceeds the cash-only threshold score defined on the installation record or the account’s CIS Division, the account is flagged as cash-only during payment processing and on Control Central.
• Use Credit Rating Months to define the length of time the demerit remains in effect. This information is used to define the effective period of the credit rating demerit record.

The Send Letter collection event type causes a customer contact to be generated that, in turn, generates a letter. Enter the following Parameters for this type of event:

• Select the Contact Class used to categorize the customer contact.
• Use Contact Type to define the type of customer contact to create. The type of customer contact controls the type of letter that is generated.

The Cancel Budget collection event type cancel an account's budget plan (if the account is on such a plan). When a budget plan is cancelled, adjustments are issued to synchronize every service agreement's current balance with its payoff balance and each applicable SA's recurring charge amount (i.e., budget amount) is set to zero.

The Generic Algorithm collection event type causes the algorithm defined in the Collection Event Alg to be executed. You use this type of algorithm when the standard types of collection events won't do what you need done. If you haven't done so already, you must set up this algorithm in the system. To do this:

• Create a new algorithm (refer to Setting Up Algorithms).
• On this algorithm, reference an Algorithm Type that determines the algorithm that will be called when events of this type of activated.

The Create To Do Entry collection event type causes a To Do entry to be issued. A good example of where this is used is when the collection event requires that the customer be called on the phone. Refer to The Big Picture of To Do Entries for more information about To Do entries (refer to the To Do type TD-CEVT for the type of To Do entry that's created).

The Start Severance Process type will start a severance process for every service agreement linked to the collection process. No parameters are needed for this type of event.

Enter a Long Description to fully describe the collection event type.