Alerts For Non-Billed Budgets

The system provides alerts to highlight the existence of Non-Billed Budgets. These alerts are important to assist the customer service representatives:

• An alert is displayed if the account has a Non-Billed Budget that is not stopped (e.g., pending start, active or pending stop ).
• When a user denies a Non-Billed Budget (for whatever reason), the user should create a customer contact with a given customer contact type. This type of alert prevents the customer from shopping around. An existing alert algorithm type (CC BY TYPCL) can highlight these customer contacts.
• For customers who are permanently forbidden from having a Non-Billed Budget, the user should put a permanent alert on the account.
• Use an algorithm to highlight cancelled or severed non-billed budgets with an entry in the alert zone. The algorithm type to do this is not provided. Use PP BY STATUS and CCAL-WF as examples of how to create this type of algorithm.