Business Flag Can Prevent Bills from Freezing

Some business flags, particularly those that require investigation, should place a hold on the billing process to prevent potentially incorrect bills from being issued to the customer. When certain types of business flags are present on a service point it indicates that there may be a problem with the reported usage that is underlying the bill and as such it may not be desirable to allow the billing process to complete until the investigation into that usage has been completed. For example, if the business flag indicated potential theft or abnormally high usage it may be preferable to delay issuing the bill until an investigation can be performed and the issue rejected or resolved.

This functionality can be enabled through configuration of the Prevent Bill Segment Freeze Due to Business Flag algorithm.

See algorithm type Prevent Bill Segment Freeze Due to Business Flag (C1-PRVBSFBF) for more detail.

In MDM, Usage Transactions can also be prevented by configuring the Valid Business Processes for Hold with Usage Processing on the Service Point Business Flag Type.