When Stop Field Activities Are Created

Field activity requests will be created when the pending stop service agreement is recorded when the following conditions are true:

  • The Create Field Activity Start Stop switch is enabled on the installation record. Refer to Installation Options - System for more information.
  • The appropriate create fieldwork creation algorithm is defined on the service agreement's SA type. Refer to SA Type - Algorithms for more information.

If the Create Field Activity Start Stop switch is NOT enabled on the installation record, field activity requests will NOT be created when the pending stop is saved. Rather, a background process (PSASPM) creates the field activity requests shortly before the stop date. The number of days before the stop date on which field activities will be created is defined on the service agreement's SA type's fieldwork creation algorithm.

Note:

More information about the Create Field Activity Start Stop switch on the installation record. When this switch is on (and the user doesn't override it), pending field activity requests will be created when a start or stop is recorded (as opposed to shortly before the start/stop date).

A fail safe. If any person or process attempts to finalize a pending stop service agreement and neither of the above events has taken place, field activity requests will be created when the user attempts to finalize the pending stop. The creation of the field activity requests will prevent the service agreement from being stopped as described under The System Finalizes Most Service Agreements Behind The Scenes.

Warning:

Field activity requests will only be created if you have defined the appropriate field work creation algorithm on the service agreement's SA type. The algorithm that is supplied with the base package checks if the service agreement / service point already has a stop field activity request, if so, field activity requests will not be created (the field work has already been initiated).