Where Does The Address Come From?

The following points describes the source of a letter's address:

• For letters generated as a result of collection events, severance events, write-off events and overdue events, the address is extracted as follows:
  • The respective Account - Person record is retrieved for the letter recipient (note, the account ID is retrieved from the related collection / severance / write-off / overdue process).
  • If the person has a seasonal address effective on the business date, the letter's address is the respective seasonal address.
  • If the address source is Mailing Premise on Account, the letter's address is the account's mailing premise.
  • If the address source is Account Override, the letter's address is the override address on the respective Account - Person record.
  • If the address source is Person, the letter's address is the person's mailing address .
  • If the address source is not defined, the person's mailing address is used.
  • If an address was not populated as a result of the above, the letter is not produced and a warning is issued by the background process responsible for creating the letter extract file.
• For all other types of letters, the address is extracted as follows:
  • If the letter's person has a seasonal address effective on the business date, the letter's address is the respective seasonal address.
  • If the letter's person has a mailing address , it is used.
  • Otherwise, the system checks if the letter's person has at least one account where the person is the main customer and the account has at least one active service agreement. If so, the logic described above is executed for the first such account found.
  • If an address was not populated as a result of the above, the letter is not produced and a warning is issued by the background process responsible for creating the letter extract file.