Pay Arrangement - History
Open and navigate to the History page to view the transfer adjustments that were created by the system when it transferred the selected debt to the PA SA.
Description of Page
SA (service agreement) Info and ID are displayed on every page in this page. These values only appear after the payment arrangement service agreement (PA SA) exists on the database. The ID is a system-assigned random number that stays with the service agreement for life. The SA Info is a concatenation of important details about the service agreement and its account.
Current Balance beneath SA Info contains the PA SA's current balance. When you initially set up a PA SA this balance will be zero. It is only non-zero if the customer has not paid a billed installment.
Payoff Balance beneath SA Info contains the PA SA's payoff balance. The payoff balance is the total amount to be paid off over the PA SA's life. It is only non-zero after delinquent funds have been transferred to the PA SA. This balance is only displayed when it differs from the Current Balance.
Refer to Current Amount versus Payoff Amount for more information.
Account contains the name of the main customer on the account. Account ID is the account associated with the PA SA.
The occurrences of Current and Payoff Balance below Account are the account's respective balances. These values are displayed to help you confirm exactly how much the customer currently owes versus how much they will have to payoff over time (remember, after you transfer funds to a payment arrangement, the amount transferred is reduced from the account's current balance).
The Adjustment Details area contains one row for each transfer adjustment used to transfer delinquent debt to the PA SA. Click the Go To button to transfer to the adjustment page to view the details of an adjustment (or to cancel the adjustment if you want to reinstate the debt on the originating service agreement).
Total Frozen Adj is the total amount of debt transferred to the payment arrangement that has not been canceled.
Clicking Cancel causes the system to cancel all related frozen adjustments, returning the debt to the original service agreements. You must specify the cancel reason by selecting it from the drop down list when Payment Arrangement Cancellation window is displayed.
Total Canceled Adj is the total amount of debt transferred to the payment arrangement that has been canceled.