Who are the Members?
Each membership has one or more "members". The members are defined by the accounts linked to the membership and by the financially responsible person(s) linked to each account.
A typical membership is linked to only one account. However, in some cases more than one account is linked to the membership. For example, a customer may have one account for residential service and one for commercial service, but both accounts are part of the same membership. In this example, one person with multiple accounts is linked to the membership, so there is only one member.
For each account linked to the membership, the service related to the account may be used to calculate the accumulated credits for the membership. Refer to How Are Service Credits Earned? for more information.
An account may not be linked to more than one membership of the SAME membership type at a given point in time. In other words, an account may not have two United Airlines frequent flier memberships (otherwise, the account would accumulate double miles). However, an account may be linked to more than one membership if they are of different membership types. For example, an account may have a capital credits membership and a United Airlines frequent flier membership.
When you find a customer's record on Control Central - Search, you are transferred to the Account Information portal. One of the zones on this page contains information about memberships for the customer.
Portal Preferences. The service credit membership zone only appears if you have modified your preferences to display this zone. Refer to Portal Preferences for more information.