The Big Picture of Outage Care Integration

Oracle Utilities Customer Care and Billing is the central repository for customer information; for example, name, address, phone number, etc. Oracle Utilities Network Management System is the central repository for outage information; for example, outage calls, affected supply nodes, expected restoration time, etc.

In an integrated environment, each system provides information to the other system so that they can operate together seamlessly.

  • The outage system uses the set of current customers to determine and manage outages to minimize their impact.

  • The outage system is informed of outages captured in Oracle Utilities Customer Care and Billing.

  • Oracle Utilities Customer Care and Billing uses the current status of an outage at a given premise for customer service.