Setting Up Payment Cancellation Reasons

Open Admin > Financial > Pay Cancel Reason to define your payment cancellation reason codes.

Description of Page

Enter an easily recognizable Cancel Reason and Description for the payment cancellation reason.

Turn on the NSF Charge switch if the system should invoke the non-sufficient funds (NSF) algorithm when a tender is cancelled using this reason code. Refer to NSF Cancellations for more information.

The next several fields are used to change an account's credit rating or cash-only points if a tender is canceled using the respective reason code.

  • Use Affect Cash-Only Score By to define how tenders canceled using this reason will affect the account's cash-only score. This should be a positive number. When a customer's cash-only points exceed the cash-only threshold amount defined on the installation record or the account’s CIS Division, the account is flagged as cash only during payment processing and on Control Central.
  • Use Affect Credit Rating By to define how tenders canceled using this reason will affect the account's credit rating. This should be a negative number. A customer's credit rating is equal to the start credit rating amount defined on the installation record or the account’s CIS Division plus the sum of credit rating demerits that are currently in effect.
  • Use Months Affecting Credit Rating to define the length of time the demerit remains in effect. This information is used to define the effective period of the credit rating demerit record.
Fastpath:

For more information, refer to Account - Credit Rating.

Note:

The payor gets the credit rating / cash only hit. When you cancel a tender you must specify a cancellation reason. If the cancellation reason indicates a credit rating / cash only demerit should be generated, the system levies the credit rating transaction on the PAYOR's account.

The System Default is specified on those cancellation reasons that are placed on payment segments that are automatically cancelled by the system. Valid values are: Re-opened Bill. The Re-opened Bill value is used as follows:

  • Payments are automatically created for accounts who pay their bills automatically when their bills are completed.
  • If such a bill is reopened before the automatic payment is interfaced to the paying authority, the system automatically cancels the payment. The Re-opened Bill cancellation reason is placed on such payments.