Customer Information Integration

The outage system needs information about current customers to determine and manage outages to minimize their impact. The current customer information must be made available in Oracle Utilities Network Management System. This can be done via data synchronization.

Depending on the specific edge application and version you are using, there are components of the integration that use Sync Request for the change data capture step. The following points highlight how to get more information:

• Refer to your products integration to Oracle Utilities Network Management System Implementation Guide to configure the Sync Request and change data capture functionality.

• Review the Sync Request Business Objects provided by your product for NMS integration.

• Refer to Data Synchronization for a high level understanding of the process.