Self-Service Integration Configuration

The integration with a self-service application such as Oracle Utilities Customer Self Service or Oracle Utilities Digital Self Service requires the setup of master configuration data that controls the processing of your self-service operations.

To set up self-service integration master configuration, navigate using Admin > General > Master Configuration. Two master configurations are required:

  • CCB Self Service Integration: This master configuration is used for the integration of customer data with a self service application.

  • MDM Self Service Master Configuration: This master configuration is used for the integration of meter data with a self service application.

Refer to the embedded help for more details on how each section in these records is configured.