Understanding Requests

There are two objects that work together to define a request process:

  • The request type which defines configuration related to the request.

  • The request record which manages the request process and captures information required to perform the request.

Request Type

The request type business object defines the transactional business object for requests of that type. It may also define parameters to be used by the request, such as to do types for user notification at different points in the request process. In addition, the request type lifecycle may be used to automatically create requests of this type, using a monitor algorithm and the standard monitoring batch control.

Requests

The request object is the object that is responsible for managing a request. A separate request business object must be defined for each use case that follows a unique lifecycle. The business object schema defines the details that are captured during the process. In addition, the business object lifecycle must include at least one algorithm that is responsible for performing the request processing, as an enter plug-in on the appropriate state.

Managing Requests

The product provides a portal for searching and maintaining request objects.

Refer to Maintaining Requests for more information.