16 Status Page

This chapter provides an overview of the Status Page, which provides the current operational status of the environments and services in your tenancy. This chapter includes:

Status Page

The Status Page shows the current operational status of the environments in your tenancy and informs you of any unplanned and planned maintenance events. An environment’s operational status is based on the health checks most recently run on that environment. Health checks are run every few minutes to provide near-real time status updates. The Status Page is unique per tenancy and is only accessible with your Oracle Cloud Infrastructure Identity and Access Management (OCI IAM) credentials. No specific role is required in order to access the Status Page.

Accessing the Status Page

To access the Status Page, users must have a user setup with Oracle Identity and Access Management credentials. No specific roles or environment access is required.

Details for accessing the Status Page for your tenancy can be found in your Welcome email, which contains the Status Page's URL.

If you are unable to find these details, please visit the Oracle Energy and Water Cloud Services - Status Page (Doc ID 2910329.1) knowledge base article on My Oracle Support. This articles contains details and instructions for accessing your tenancy’s Status Page.

Subscribing to Status Page Updates

The Status Page is used solely for communicating planned maintenance or unplanned event notifications. Communications for provisioning environments, sizing updates, and so on are not sent via the Status Page.

To subscribe to planned maintenance or unplanned event notifications:

  1. Visit the Status Page for your tenancy.
  2. Click Subscribe to receive notifications.

    You will receive a confirmation email after subscribing. You will not receive notifications about your environments until you confirm your subscription (Please make sure to check your Spam folder).

Events

The Status Page provides information about planned maintenance events. A maintenance event’s status is commonly Scheduled on a specific date and time, which informs customers of an outage or performance impact ahead of time.

The Status Page also provides information about unplanned outage events. Unplanned outage events inform you of the following:

  • Major Outage - Main services are down such as Customer Cloud Service
  • Partial Outage - Supporting services are down such as Customer Cloud Oracle REST Data Services (ORDS)

An unplanned outage event typically transitions through the following statuses:

  • Investigating: Oracle teams are actively investigating but the reason for the outage is still undetermined.
  • Identified: Oracle teams have determined the cause of the outage and the resolution.
  • Maintenance: Oracle teams are performing scheduled maintenance.
  • Monitoring: Oracle teams applied the resolution and are monitoring the system’s operation.
  • Resolved: The service is back online and operating normally. Oracle teams continue to investigate the cause of the outage, assign corrective actions, and make efforts to prevent the cause of the outage from occurring in the future.