Requesting a Database Copy
A Database Copy is a copy of the database created at a specific point in time. The customer or system integrator will request a Copy by opening a Service Request with Oracle Support. This copy should not exceed storage quota of the given domain.
This copy can only be restored back if the source copy matches the target application patch version. This copy requires down time on the source environment. The duration of outage depends on database size. A guideline is given in the Service Level Objective section below.
Request Specifications
• The database copy impacts the database, not object storage files or application code.
• The customer must specify the retention period for this copy. The default retention will be 7 days. Maximum retention in this case will be 30 days with business justification provided by customer.
Customer Obligations
• This request would require down time on the environment from where the copy has been requested. The time of the outage depends on the size of the environment being copied.
• Be aware the database copy will get discarded if the target environment is refreshed (In case the copy is to be used for restoration on a target environment).
Oracle Cloud Operations Team Obligations
• Acknowledge and schedule the execution of the service request
• Communicate the status upon completion of the service request
Service Level Objective
• Advanced Notice: 3 business days
• Acknowledge/Schedule: 2 business days
• Execution Time: 1 business day
• Outage Expected: Yes, the environment where copy is requested