1 Introduction
Welcome to the Oracle Utilities Cloud Services Cloud Operations Guide. This document
provides details regarding the types of service requests (SR) customers can submit to the
Oracle Utilities Cloud Operations team during implementation and operation of the following
Oracle Utilities Cloud Services:
- Oracle Utilities Billing Cloud Service
- Oracle Utilities Customer Care and Billing Cloud Service
- Oracle Utilities Customer Cloud Service
- Oracle Utilities Digital Asset Cloud Service
- Oracle Utilities Market Settlements Management Cloud Service
- Oracle Utilities Meter Solution Cloud Service
- Oracle Utilities Rate Cloud Service
- Oracle Utilities Work and Asset Cloud Service
This document includes the following: