Request to Add Substitute Variable Values

Oracle cloud services support multiple features that may need to override and/or append the default substitution variables set as part of your cloud environment deployment Please refer to the Oracle Utilities Cloud Services Implementation Guide for more information.

These variables may include but are not limited to the following:

• CSP_URL_IMG_SRC
• CSP_URL_SCRIPT_SRC
• CSP_URL_FRAME_SRC
• CSP_STYLE_SRC
• CSP_CONNECT_SRC
• CSP_FONT_SRC
• CI_BILL_URL
• CI_LETTER_URL

If the customer requirement is to override and or append the default values, they need to create a service request.

Request Specifications

• The customer is required to provide the substitution variable along with the override and/or appended value. For example:

  CSP_URL_IMG_SRC = https://customer-domain1.com/abc/abc.js

Customer Obligations

• The customer must submit one service request per environment.

Oracle Cloud Ops Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/ Schedule: 2 business days
• Execution Time: 1 business day
• Outage Expected: Yes