Request for Customer Experience for Utilities (CX4U) Integration

The customer or system integrator can request a Customer Experience for Utilities (CX4U) integration with Oracle Customer Cloud Service (CCS). As a prerequisite, the customer should designate one or more non-production CCS environments to be used for CX4U solution. A CCS "peer" environment has to exist for each provisioned FA instance and be wired to it's own OCI IAM Identity Domain. If the customer hasn't done so yet, their security administrator should create one or more new identity domains, for each of the CX4U-enabled CCS environments and mention in the request that re-wiring is needed. Contact Support and/or Customer Success Management for assistance with this topic. Upon completion of Oracle Customer Cloud Service provisioning, customer submitting this request with the Oracle Utilities Cloud Operations team for allow listing of CX4U end points and enabling of CX4U connectivity.

Request Specifications

  • The customer can request allow listing of set of CX4U DNS names in Oracle Customer Cloud Service Infrastructure.
  • The customer must specify the FA-CCS environment pairing for non-prod instances and note if re-wiring is required (see prerequisite note above)
  • The customer must specify following information for each environment dedicated for CX4U (usually, one PROD and one or more non-production environments). Refer to the Implementation CX for Utilities for more details.
    • FA Domain Hostname
    • FA_FABRIC APIGW URL
    • FABRIC APIGW URL
    • FA IDCS Tenancy URL
    • FA-Fabric Application Client ID in CXIF IDCS
    • CXIF IDCS Tenancy URL
    • CCS Identity Domain URL

Customer Obligations

  • Customers should refer to the Customer Obligations section from the Request for DNS Address to be Added to Outbound Allow List service request section.
  • Customer/Implementer will perform tasks that require administrative access to CCS and FA applications and to their respective Identity Management solutions (IDCS and/or IAM with Identity Domains). Refer to the Oracle Utilities Cloud Services Administration Guide for more information.
  • Register FA and CCS as a spoke system in CXIF
  • Setting up SSO and user sync
  • Setup Outbound Message Senders in OUAF (for Person Sync)

Oracle Cloud Ops Team Obligations

  • Acknowledge and schedule the execution of the service request in accordance with planned maintenance pack deployment schedule as per the release
  • Execute steps to complete the service request
  • Communicate the status upon completion and advise the customer to perform any needed post activity

Service Level Objective

  • Advanced Notice: 7 business days
  • Acknowledge/ Schedule: 2 business days
  • Execution Time: 2 business days
  • Outage Expected: No