Request for Data Backup for the Decommissioning Environment

The customer can request for a data backup when their environments are decommissioned. The request can be submitted once Oracle sends decommission notification to the customer with a list of the environments being decommissioned. The backup can be requested for future use towards on-premises implementations or with cloud services. Remember, the cloud backups will be available for 60 days by default.

Request Specifications

• The customer must specify the environment details (including URL(s)) in the service request.
• The customer must specify the justification for the reason the backup is needed.
• If data is needed for on-premise, then customer must specify the pre- authenticate object storage URL
• In case of restoration customer can raise a request up to 7 business days in advance of the expiry of 60 days retention.
• The environment where the backup would be restored to should have the same application version as that of the backup taken previously.
• Please note that selective restoration will not be possible from backups. Full database restoration will only be possible.

Customer Obligations

• The customer must specify the desired date/ time for this activity to be scheduled before the decommission date per the Customer Obligations outlined below.

Oracle Cloud Ops Team Obligations

• Acknowledge and schedule the execution of service request
• Execute steps to complete the service request
• Communicate the status upon completion and advise the customer to perform any needed post activity steps

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/ Schedule: 2 business day
• Execution Time: 2 business day
• Outage Expected: No