Request to Factory Reset an Environment

The customer or system integrator can request to perform a factory reset on an environment. A factory reset replaces the existing cloud application database with an initial install database. No data or configuration will be retained.

Request Specifications

• The customer can request to perform factory reset in an environment.
• A factory reset replaces the cloud application database with an initial install database.
• A factory reset is created on the existing patch version of the cloud service.
• The reporting repository and Utilities Testing Acceleration (UTA) are included as part of factory reset service request.

Customer Obligations

• The customer needs to specify date and time including time zone (within Service Level Objectives) for the start of this activity.
• The customer must submit one service request per environment.
• Once the factory reset has been performed, it will not be possible to revert the environment to a prior state as it was before the activity.
• Users will be able to login following the factory reset. No changes on the IDCS/ IAM side are expected.

Oracle Cloud Ops Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/ Schedule: 2 business days
• Execution Time: 1 business day
• Outage Expected: Yes