8 Operational Requests

Operational requests can be raised for any environment that is listed in the environment dashboard page, provided that:

• There isn’t already a pending or in progress request for that environment
• The environment is not locked (for locked environment only a Change Data Lock Status request is allowed)
• The user is allowed to create operational requests (requires a specific user role).

When an operational request is requested, a new page is displayed for collecting additional information about the request and performing validations. If the request is valid and confirmed by the requesting user, an operational request is created.

Operational Request Processing

Operational requests are processed by the Cloud Service Console automatically according to the order they were created and according to availability of system resources. Each request is broken down to one or more steps (referred to as Commands) that are executed in order. Customers can review the progress of each request and get information about each of the commands that are a part of the request.

Operational Request Status

An operational request will be considered as Pending if none of its commands has started processing (in other words, they are all in Pending status). If any commands started processing or completed, the service request status will be considered as In Progress.

When all the commands of a request have completed processing the request is considered as Completed.

If any command fails during its processing the whole request processing will stop and the request will be considered as Failed. In this case additional information may be provided as to the failure reason.