Change Data Lock Status Operational Request

Your cloud service environments can be “data locked” to prevent environment actions that are considered “destructive”. Destructive actions are those that will have an irreversible impact on the environment data. For example, requesting to “Factory Reset” an environment is considered destructive since it will erase all the data of the target environment.

In order to protect a certain environment from destructive actions that could be requested, you can use the Cloud Service Console to request to data-lock a specific environment. When a lock is no longer necessary you can remove the lock using the same operational request type.

Once the request is processed and the status of the environment was updated in the system, the environment dashboard will update to reflect the change. An environment that is locked will have a Notification message on the Environment Dashboard noting the lock and its type.

Please note that an environment that is locked cannot be the target for any operational requests, except for a Change Data Lock Status request to unlock it.

Note:

When you are live in production, your production environment is automatically locked using a “Live Production Lock”. Environment with that lock type cannot be unlocked using the Cloud Service Console. A "Live Production Lock" can only be removed by submitting a service request.