Cloud Services Update Policy

This document describes update policies and practices that apply to all customers of any of the cloud services documented in the Oracle Utilities Cloud Services Cloud Service Descriptions document (available from the Oracle Cloud Services contracts page).

Note that the Oracle Global Business Unit Cloud Services - Pillar Document outlines the applicable Change Management Policy and the obligation to stay current, and this paper provides the applicable details and obligations.

This chapter includes the following:

• Overview

• The Oracle Utilities Cloud Model

• Prior to Go Live

• Go Live Release and Maintenance Packs

• Once You Go Live

• Software and Hardware Update Types

• Frequently Asked Questions (FAQs)